fb99 Frequently Asked Questions

fb99 requires a government-issued photo ID for KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address — a utility bill, bank statement, or mobile banking screenshot dated within the last three months is sufficient. Verification is usually completed within 24 hours of document submission.

You can reset your fb99 password from the login page by clicking "Forgot Password". Enter the email address or mobile number registered to your account and fb99 will send a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or phone, contact fb99 support at [email protected] for assisted account recovery.

No — fb99 strictly enforces a one-account-per-player policy. Registering multiple accounts is a violation of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any pending withdrawals. If you believe a duplicate account was created in error, contact fb99 support at [email protected] immediately to resolve the issue.

To permanently close your fb99 account, send a written request to [email protected] from the email address registered to your account. The support team will confirm your identity, process any outstanding withdrawals, and close the account within 5 business days. If your reason for closure is related to problem gambling, fb99 also offers self-exclusion as an alternative — see the Responsible Gaming section for details.

To deposit via bKash on fb99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the bKash Send Money or Payment flow. Always use the exact fb99 merchant number displayed in your account dashboard — do not send to any number shared via third-party sources. Deposits via bKash are credited within minutes.

A bKash deposit on fb99 is typically credited to your account balance within 1 to 5 minutes. During peak periods such as major cricket matches or Eid promotions, processing may take up to 15 minutes. If your balance has not updated after 30 minutes, take a screenshot of your bKash transaction confirmation and submit it to fb99 support at [email protected] for manual verification.

The minimum deposit on fb99 is ৳200 for bKash, Nagad, and Rocket transactions. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum deposit is ৳500. Visa and Mastercard card deposits have a minimum of ৳300. There is no maximum deposit limit specified for standard accounts, though high-value deposits may require additional KYC confirmation.

The minimum withdrawal amount on fb99 is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers. Withdrawals are processed to the same payment method used for the most recent deposit where possible, as part of fb99's anti-fraud controls. All withdrawal requests require a fully verified account before processing begins.

fb99 processes withdrawal requests within 1 to 24 hours for verified accounts. bKash and Nagad withdrawals typically arrive within 1 to 3 hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Islami Bank (IBBL) may take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals submitted during weekends or public holidays in Bangladesh may experience slight delays.

fb99 does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges as per their own fee schedule — these are not collected by fb99. Bank transfer fees, if any, are also determined by your bank independently of fb99.

To bet on cricket at fb99, log in to your account and navigate to the Cricket section. Select the match you want to bet on — including BPL, IPL, T20 World Cup, or Bangladesh Tigers bilateral series — and choose your market (match winner, top batsman, total runs, etc.). Enter your stake amount in BDT and confirm the bet. Pre-match and live in-play markets are both available depending on the fixture.

fb99 offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, man of the match, method of first dismissal, and series winner. For major tournaments like the ICC T20 World Cup or BPL, additional specials markets and boosted odds are made available. Live in-play betting with real-time odds is supported on select fixtures.

fb99 hosts a large library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Titles range from classic 3-reel fruit machines to modern 6-reel video slots with bonus buy features, cascading reels, and progressive jackpots. New slots from the latest game drops are added to the fb99 library regularly. Players can filter by provider, volatility, or feature type on the Slots page.

Yes — fb99 is fully optimised for mobile play on Android and iOS devices. The entire game library, account management, deposits, and withdrawals are accessible through the mobile browser without any app download required. The responsive design adjusts automatically to your screen size, giving you a smooth experience whether you are playing slots or following a live cricket match on your smartphone.

Return to Player (RTP) on fb99 slot games varies by title and provider. Most Pragmatic Play and NetEnt slots on the platform carry an RTP between 95% and 97%. fb99 only lists games from certified providers whose RTP figures are independently verified by third-party testing agencies. Individual game RTP information is available in each game's paytable or help screen within the slot itself.

The fb99 welcome bonus is available to all newly registered players making their first deposit. To claim it, ensure the welcome bonus option is selected or a valid bonus code is entered at the deposit stage. The bonus amount and percentage match are displayed on the Promotions page. All welcome bonuses are subject to wagering requirements — read the full Terms and Conditions on the bonus page before depositing.

Wagering requirements on fb99 bonuses specify how many times the bonus amount (or bonus plus deposit, depending on the offer) must be bet before withdrawing bonus-derived winnings. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in qualifying bets before that bonus converts to withdrawable cash. Check the specific terms of each offer on the Promotions page, as wagering conditions differ per bonus type.

Yes — most fb99 bonuses have an expiry window within which the wagering requirements must be completed. The standard validity period is 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not met before the bonus expires, both the bonus amount and any winnings derived from it will be removed from the account. Always check the expiry date shown on your active bonus.

fb99 operates a loyalty programme that rewards consistent players with points accumulated through real-money wagering. Points can be exchanged for bonus credits or cash depending on the current programme terms. Higher-tier players in the fb99 VIP programme receive benefits including faster withdrawal processing, personalised account managers, higher deposit and withdrawal limits, and exclusive promotional offers. Eligibility and tier advancement criteria are outlined on the Promotions page.

fb99 is a secure platform that uses SSL encryption across all pages and transactions, protecting your personal data and financial information in transit. The platform works exclusively with certified game providers whose Random Number Generators (RNGs) are independently audited for fairness. Player funds are held separately from operational funds. fb99 is committed to maintaining a transparent and fair gaming environment for all Bangladeshi players.

fb99 operates as an online gaming platform serving Bangladeshi players and uses internationally accepted payment methods including bKash, Nagad, and Rocket for seamless local transactions. Players are advised to satisfy themselves regarding applicable local laws before registering. fb99 does not make specific claims about regulatory approval from Bangladeshi government bodies — please review our Terms and Conditions for full platform usage policies.

The minimum age to register and play on fb99 is 21 years old. This is strictly enforced through age declaration at registration and identity document verification during the KYC process. fb99 does not permit access to any real-money game, deposit function, or bonus for players under 21. Any account found to belong to an underage individual is permanently closed in line with fb99's Responsible Gaming policy.

To self-exclude from fb99, contact the support team at [email protected] and request a self-exclusion from your registered email address. You can choose a self-exclusion period of six months, one year, three years, five years, or permanent. Once applied, your account will be blocked within 24 hours and you will not be able to deposit, wager, or access games during the exclusion period. Self-exclusion cannot be reversed before the chosen period ends.

fb99 requires withdrawals to be processed back to the same mobile wallet number used for the original deposit, as a fraud prevention measure. If your bKash number has changed or is no longer active, contact fb99 support at [email protected] before requesting a withdrawal. The support team will guide you through the identity verification process required to update your withdrawal details.